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Strategic Customer Experience – Two Case Studies

Customer experience defines your brand in an online world. In my last post, I suggested your messaging has both an external and an internal effect which can be valuable to many audiences. Companies only survive and thrive when they meet the needs and solve the pain points of their customers. The promise-makers in your organization, …

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Customer Acquisition when Revenue Growth is Stagnant

Suppose you’ve been in business for a while but your revenues are not increasing. Or worse, your revenues are declining. In my last post, I discussed metrics for measuring the success of your process, assuming you were energized and creative enough to work towards a successful process. In this post, I want to address a …

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Sales Tip: Know the Purchasing Decision Process of Your Potential Client

In my last post, I discussed possible ways for you to build trust with customers and encouraged you to be patient with the trust-building process. You can control your behaviors, but your customer is responsible for their behaviors. Not you. Their behaviors may have as much to do with closing a sale as yours. What …

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You Aren't Playing the Business Game if You Aren't Keeping Score

You have a new website. Your social media efforts have expanded. Your personal profile is updated. You’ve done everything you need to do to increase leads to your business. Or have you? Do you measure your lead generation success? Is there a process in your business to record and track leads? Is your process managed? …

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WordPress Website Makeover Customer Highlight: briananddan.com

[vc_row][vc_column][vc_column_text] Wordflirt Client Brian Bernasconi and Dan Rubnitz [/vc_column_text][vc_row_inner][vc_column_inner width=”2/3″][vc_column_text]We’re really proud of one of our recent web design makeover projects, briananddan.com. Since Brian and Dan had teamed up to help people buy and sell real estate in the San Jose and Silicon Valley areas, they needed a website that reflected their combined experience and …

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WordPress Website Makeover Customer Highlight: carwashaces.com

[vc_row][vc_column][vc_column_text] Wordflirt Client ACES – American Carwash Equipment Solutions [/vc_column_text][vc_row_inner][vc_column_inner width=”2/3″][vc_column_text]We like to highlight special web design projects so that you can see how we can makeover sites like our recent project. A couple of weeks ago, we relaunched the WordPress website for ACES: American Carwash Equipment Solutions. ACES utilizes their 7+ decades of experience to …

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